FAQ

The Expert Network

What is The Expert Network?

The Expert Network is a professional research platform connecting industry decision-makers with market research opportunities. As a member, you contribute insights on key products, services and industry challenges. We forward your expertise to leading organizations, enabling them to make data-driven business decisions that align with the realities of your work environment.

Membership in our expert panel offers a range of professional benefits:

  • Strategic Decision Influence – Share your perspectives on market trends, operational challenges and emerging solutions to shape the future direction of your industry
  • Expertise Monetization – Receive financial rewards for your time and insights
  • No Cost, No Risk – Membership is completely free: no subscriptions, no hidden fees and no expiration date.

The Expert Network is powered by Full Circle Research, a leading insights provider since 2013. With millions of completed surveys and a reputation for excellence, Full Circle ensures your data is handled securely and your contributions make the greatest impact.

Registration

How do I get started?

Joining The Expert Network is easy:

  1. Click “Join” at the top of your screen.
  2. Complete the short registration form and verify your email.
  3. Confirm your professional identity through secure verification.
  4. Complete your Profile to begin receiving survey invitations tailored to your expertise.

To ensure you receive relevant surveys and to maintain research integrity, we collect role- and industry-specific data. Your information is used solely for market research purposes and never sold.

We send an email in order to confirm your choice to opt in to The Expert Network. It’s also to prove we are a site you can trust. The confirmation email contains the code you need to join our panel.

You may have made an error inputting your email address on the first page of the registration form, so start by checking there. You can also check your bulk/spam mail folders for the confirmation email. If you still cannot find the email, contact us.

We collect the information we need to give you the best survey experience possible. We’ll ask questions to identify your industry, role, expertise and more. The more questions you answer, the more survey invites we’ll send. All information we collect from you is for market research purposes only. For details on the professional data we may collect, please read our Privacy Policy.

Membership is FREE. We will never ask you for any form of payment. Our clients consider your experience valuable and that’s why you earn rewards for your time.

Identity Verification

Do I have to verify my identity?
Identity verification is essential for maintaining the integrity of our community and ensuring research accuracy. It ensures participant authenticity and guarantees rewards will be transferred securely. If you choose not to verify your identity, you will not be able to participate in The Expert Network research opportunities and will not have access to rewards.

Verification is conducted using trusted technologies including:

  • Verisoul for secure ID authentication
  • Google reCAPTCHA for bot protection
  • Professional databases for role validation (e.g., LinkedIn, ZoomInfo)

Verification is completed via a secure mobile workflow requiring a valid government-issued ID. The process protects your privacy with fast, straightforward, industry-leading security protocols. All you need is your mobile device and a government-issued ID, such as a driver’s license, state ID or passport. You’ll take a few photos of yourself and your ID; in most cases, verification is completed in just a few minutes.

Yes, your personal information is secure. You retain full control over your data, which is collected only after you provide explicit consent. The verification process protects your privacy and data by utilizing advanced security measures, such as encryption and secure storage.

While not common, it is possible for you to experience an error during ID validation. If this occurs, try these solutions:

  • Name Mismatch – Ensure the name on your ID exactly matches your account name
  • Duplicate Accounts – Confirm that you do not already have a verified account with The Expert Network (each verification can only be linked to one account).
  • Current ID – Check that your government-issued ID hasn’t expired.
  • Document Capture – Submit a crisp, well-lit photo of your ID, ensuring all four corners are visible and the text is legible without glare.
  • Selfie Capture – Position your face within the designated oval on your screen; check proper lighting; remove any hats or glasses; and avoid obstructions. A plain background may help improve accuracy.
  • Device Compatibility – Use a mobile device for ID and selfie capture (the verification process must be completed on a mobile device).

If you are still experiencing issues, please contact Verisoul at support@verisoul.ai.

Survey Participation

How do I access surveys?

Onboarding to The Expert Network includes registering, opting in via email and completing your Profile. Once complete, there are two ways to access surveys for which you are eligible:

  • Email Invitation – Surveys matched to your Profile will be sent directly to your inbox
  • Website Dashboard – Log in anytime to view available surveys under the “Surveys” tab

You’ll receive three types of emails from us:

  1. Survey invitations
  2. Customer service emails regarding your membership
  3. Loyalty emails

You can change your communication preferences at any time from your Account page on your dashboard.

Survey availability depends on specific project needs. We match opportunities based on your industry, role and areas of responsibility. For example, on Monday, we may be looking for decision-makers. On Tuesday, we could be looking for business owners. On Wednesday, maybe we need professionals in the finance industry. If you don’t meet survey topic requirements, you won’t receive a survey invite.

In order to meet the specific requirements of any given survey, the survey may contain qualification questions. Sometimes it takes only a few questions to figure out that you’re not the right fit. Sometimes, a few more qualification questions are required. For example, we may have a study about new computing tech. Your Profile indicates that you are an IT decision-maker, but the qualification questions reveal that you do not have plans to purchase laptops for your team in the near future. So, you’re not eligible for that survey.

Most surveys take 15–20 minutes. Upon completion, the incentive assigned to the survey is automatically added to your account. You can then redeem the reward via Virtual Visa Rewards, Venmo or PayPal.

If this occurs, email us immediately at SupportUS@jointheexpertnetwork.com.

Include:

  • Survey topic
  • Survey name/number or invite
  • Screenshot of the issue (showing any message or error text)
  • Survey’s URL link (located near the top of your screen)

We will respond within 4 to 5 business days.

Profile & Account

How do I update my account’s email address?

Contact us at SupportUS@jointheexpertnetwork.com and we will help change your email address.

Click the Reset Password link on The Expert Network login page and follow the instructions. If you need more assistance, please contact us.

Your username is the email address you provided at registration. If you cannot remember which email you used, please contact us. We will respond within 4 to 5 business days.

If your professional role, responsibilities or contact information changes, update us to ensure continued relevance and eligibility. Examples include earning a promotion, starting a business or moving to a new location for a new role. When you experience a shift that affects you professionally, please email the update to us at SupportUS@jointheexpertnetwork.com. This ensures that your information remains accurate, and increases the likelihood you’ll receive surveys relevant to your expertise.

When you unsubscribe from The Expert Network, we will deactivate your membership and remove you from all survey offers. Please note that if you unsubscribe, you will forfeit any remaining rewards. If you choose to rejoin us at a later date, those rewards remain forfeited.

To unsubscribe, choose one of these options:

  • Click the Unsubscribe link on any email communication you’ve received from us

OR

  • Click Unsubscribe from the Account page on your member dashboard

OR

Before you go, please tell us why you are leaving. This will help us build a better experience for all of our professionals.

If you have any questions, contact us at SupportUS@jointheexpertnetwork.com.

Data Privacy

Why do you need my personal data?

We require your personal information so we can confirm that you are a real professional with certain profile characteristics. It also allows us to match you with surveys best meet your profile. All information we collect from you is for market research purposes ONLY. For a full explanation of our data practices, please review our Privacy Policy.

Please click here to read our Privacy Policy.

Rewards

How am I rewarded for taking surverys?

For every survey you complete, you earn rewards that can be redeemed via Virtual Visa Rewards, Venmo or PayPal. The more surveys you complete, the more rewards you earn.

Your earnings are always visible on your dashboard. Once you reach the minimum payout threshold, it’s easy to redeem:

  1. Log in to your account
  2. Click Rewards on your member dashboard
  3. Select a reward option (Virtual Visa Rewards, Venmo or PayPal)
  4. Click Redeem to confirm

You will then receive an email from Virtual Incentives that will take you through the rest of the redemption process.

(Note: If you do not see a Redeem button on your Rewards page, you do not have enough for a payout. Keep completing surveys to reach the payout threshold.)

Log in to The Expert Network website. Your current reward total is displayed on the top right of your dashboard.

We process redemption requests at least once per week, and more typically every 2 to 3 business days. As soon as your request is processed, you will receive an email with instructions on how to access your payout.

After selecting your reward from our Rewards Catalog, you will receive an email from Virtual Incentives with redemption instructions.

The reward distribution process is automated. Upon completing a survey, the reward associated with that survey is added into your account in real time. If it appears that your reward has not been added, please ask yourself two questions before you contact us:

  1. Did I qualify for the survey?
  2. Did I finish the survey? (If you closed your internet browser or paused the survey without completing it, you will not earn any rewards.)

If the answer is “yes” to both of these questions, email us at SupportUS@jointheexpertnetwork.com. Be sure to provide detailed information, including:

  • Survey topic
  • Survey name/number or invite
  • Screenshot of the issue (showing any message or error text)
  • Survey’s URL link (located near the top of your screen)

We will respond within 4 to 5 business days.

As long as you are a member of The Expert Network market research community, your rewards will never expire. If you unsubscribe from our community, you forfeit any rewards you’ve earned.

Once your rewards are redeemed, you’ll receive an email from Virtual Incentives with instructions to collect your payout. The email will include an activation code valid for 90 days from the date of delivery. After that period, the payout will no longer be accessible.

Yes, you can lose your rewards if you are not honest. Our clients rely on us to deliver the highest-quality survey data in the industry, and that starts with a commitment to truthful participation. If a member is found falsifying responses to qualify for surveys or otherwise compromising the integrity of their input, they will be removed from the community. In such cases, all previously awarded rewards will be forfeited.

Contact

How can I contact you?

Please send your questions, comments, complaints and compliments to SupportUS@theexpertnetwork.com.

Contacting us about an issue? Please provide detailed information, including:

  • Survey topic
  • Survey name/number or invite
  • Screenshot of the issue (showing any message or error text)
  • Survey’s URL link (located near the top of your screen)

We will respond within 4 to 5 business days.